Your TrendBible FAQs
What are the My Trendbible membership levels?
- Free membership
You can join the My TrendBible community for free, by signing up to our free membership. This will give you valuable free monthly content, which can be accessed by logging in to Your TrendBible at your convenience. We will keep in touch on a weekly basis with highlights of the content available to you within your membership area. Our free membership content covers home & interiors, gift & greeting and baby & kids. You will be able to specify all the areas you are interested in, within your sign up form so that the information you see first, is most relevant to you. You can edit this selection at any time. Your selected highlights won’t prevent you from seeing all of the information we publish within our free membership, but it allows us to help you focus on the information most relevant and useful for you. From free membership, you can level up to our products and services at any time.
- Design/insight essentials membership
By purchasing at least one of our products (via our shop or directly from our sales team) you will become an essentials member. You will get access to our free membership content and within your account, you will be able to access and download all of your purchased products, including any downloadable content from within the trend publications.
- Professional membership design/insight (baby & kids only)
Our professional membership is available for either design content, or insight content. To access both design and insight, you will need a premium membership.
Professional membership – design
By subscribing to our professional design membership, you will get access to our free membership content, two seasonal baby & kids lifestyle trend books and regular updates on the most up to date design direction – trend drivers, annual trend briefings to watch on-demand, trade show coverage, drilling down on the trend book content, trend trackers, emerging signals, masterclasses, interactive workbooks and access to our free weekly roundup.
Professional membership – insight
By subscribing to our professional insight membership, you will get access to our free membership content, plus valuable information on what consumers, parents, caregivers and children will be thinking, feeling and doing in the future. That includes the annual baby & kids macro reports and annual trend briefings to watch on-demand, macro and micro trend reports, category specific reports, trade show coverage, trend trackers, masterclasses, interactive workbooks and access to our free weekly roundup.
For either version of our professional membership, all the content is contained within your membership area. You will be signed up for a 12 month period and can add unlimited users from your organisation so that they can also access the content directly. The trend books or insight reports you get with your chosen membership will be available within your Membership area, for downloading as an interactive PDF.
You can easily upgrade to premium membership at any time during your 12 month membership.
- Premium membership (baby & kids only)
In addition to the free membership content, by subscribing to our premium membership, you will get access to both design and insight content in the professional membership. All the downloadable content that comes with your membership will be contained within your membership area. You will be signed up for a 12 month period and can add unlimited users from your organisation so that they can also access the content directly.
How do I sign up to free membership?
Simply follow this link and enter your details. You will be sent an email for you to authorise and then you will have instant access to Your TrendBible.
How do I purchase a trend book / digital report (essentials membership)?
Once you have added the products you would like to buy to the basket on our website, enter your details, then complete your purchase at checkout. Payment can be made by BACS or credit card. Payment via card will be taken immediately. If paying by BACS, we will activate your membership once payment is received. You will then get instant access to your chosen products, which can be downloaded as PDFs. Your purchased products will always be available within the downloads section of Your TrendBible. Any future purchases will be added there too.
You can add other users to Your TrendBible so that other members of your organisation can access the same content, directly. As soon as you register for My TrendBible, or purchase any of our products or services you will be bound by our terms and conditions.
For details of shipping rates and our general terms and conditions of use, please click here.
How do I purchase a professional or premium My Trendbible membership?
From the services > subscription page, click on any of the links to “view plans and pricing” where you can select your preferred membership from the select a plan page. At the top, you will notice tabs for pay annually, or pay monthly – select your preference there first. Then click to buy whichever membership you are choosing. This will add that item to your basket.
You will need to click to confirm you have read the terms and conditions and tick a box to digitally sign the contract for your chosen membership. If you need to get the contract checked by another member of your organisation, you can save your basket at this stage and come back when you are ready to authorise and make payment. You will be given the option to add a purchase order at the next stage, if you are required to apply one to the invoice for your internal procurement process.
Once you have signed the contract you will be taken to the payment page. Here you can select whether you are paying by BACS or card and add the purchase order if required. If paying by card, your payment will be taken immediately. If paying by BACS, you will receive an invoice via email with the bank information for you to make your payment manually via your banking system. We recommend you set up a future payments schedule within your banking system, to ensure you avoid any pausing of your membership due to missed payments. Ideally, let us know that the payment has been made (by emailing membership@trendbible.com) so that we can check for receipt, and manually authorise access to your membership. Please note, access to the membership will only start once payment is made of the annual membership fee (if you select the pay annually option), or the first month’s membership fee (if you select the Pay Monthly option). The subscription start date will automatically be updated to be the day payment was received.
You will be signed up for a 12 month period and can add unlimited users from your organisation so that they can also access the content directly. Within your membership you get access to our baby & kids trend publications and digital reports which will be stored in your membership area, along with any other downloadable content we create. Any additional purchases you may make, through our website, will also be added to this same area for all of your users to access.
User access to My Trendbible memberships
As an assigned membership owner, you will be signed up for a 12-month period and can add unlimited users from your organisation so that they can access the content directly. This can be done in the your account section. From your account page, within the team section, you can create a team. This will automatically generate a registration code. From there, you have two ways of adding users:
- Send the team code to your colleagues so that they can register for a Your TrendBible user account which will be linked to yours. You will be notified by email that a new user has requested access so you will then need to approve access for that user, through your account in Your TrendBible.
- Manually add pre-approved colleagues by adding their details into the Team list. They will receive an email inviting them to register and they will automatically enter the site as part of your Team so will be able to see all of the content you have access to. Their email address will be their username, and they can use the forgotten password link to create their own unique password.
At any time, you can revoke or remove access from users through this page of your account, including if they leave your organisation.
It is the membership owner’s responsibility to ensure best conduct by any users that are added into My TrendBible, as set out in the My TrendBible terms and conditions.
What are the payment terms for the professional and premium memberships?
Our Professional and Premium Memberships are for a 12-month period, and your payment method will be charged the full amount for that year’s Membership, at the point of purchase. You can pay by BACS or you can pay on credit card. If paying by card, the system will take payment automatically. If paying by BACS you will be sent an invoice via email with all of the necessary bank information so that you can make payment through your own banking system. We recommend you set up a future payments schedule within your banking system, to ensure you avoid any deactivation of your account for missed payments.
Whilst you can choose to pay monthly, there is a 10% surcharge for doing that. If choosing to pay monthly, your access won’t begin until the first month’s fee is paid. Future payments for the remaining months of your Membership Term will be due upon receipt of your payment reminder, as shown in the payment schedule on your initial invoice. If you select to pay by card for the first month’s fee, all future monthly sums will be taken automatically from that same card. If paying by BACS, you will be sent a payment reminder and will need to manually make the payment through your own bank each month. Should you need to update your stored card details at any time, you will be able to do that through My Account. All card details are stored in Stripe and Trend Bible Ltd don’t have visibility or access to that information.
Can I pay monthly?
The Professional and Premium Memberships are for a 12-month period, but you do have the option to pay in monthly installments. Each month you will be charged a monthly amount which is the monthly proportion of the Annual Membership cost, plus a 10% surcharge.
You will be sent an invoice for the full fee when you place your initial order, which will show your staged payment plan. You can pay by BACS or on credit card and each payment will be due on the date shown for each monthly amount. You will be sent a payment reminder each month. If paying by card, your payment will be taken automatically when due. If paying by BACS, you will need to manually make the payment. We recommend you set up a future payments schedule within your banking system, to ensure you avoid any pausing of your membership due to missed payments. Any payment not received within 7 days of the due date will result in the full amount for the year (less any monthly payments received to that point and less the monthly surcharge for the remaining months of the term) becoming immediately due and payable. We will send you an invoice payment request via email for the outstanding full amount due. Your member organisation’s access will be paused if the payment is not received by the 7th day after the due date and will remain paused until payment of the remaining balance for the year is received in full.
Can I pay in a currency other than GBP sterling?
Payment in any currency other than GBP Sterling will incur a 4% fee. In order to take this option, please email membership@trendbible.com so that we can organise an invoice directly with you.
Can I upgrade my professional membership within my 12 month agreement?
At any time, you can select to upgrade from professional to premium membership by clicking any upgrade button seen throughout My TrendBible. You will be taken to a page which will clarify the upgrade features for premium membership and you can then confirm your purchase by adding the upgrade to your Basket.
At that point, the system will automatically pull through your purchasing preferences from your professional membership and inform you of the balance due for the upgrade, based on your existing contract start date (it will apportion the fee based on your remaining term dates from the date of the upgrade purchase date). It will pre-select your payment preference for annual or monthly payments, via BACS or card. A contract amendment document will be generated for you to sign.
If you pay annually for your existing membership, the additional fee will be due for payment immediately.
If you pay monthly for your existing membership, your additional fee will be added across your remaining staged payment schedule. The first payment due after the upgrade will also include the additional fee for the upgraded days between the upgrade date and the next staged payment due date. You will receive an email with the edited invoice and payment schedule amounts once you complete the purchase. No payment will be due on the update date, unless it coincides with your next staged payment date. If you pay by card, the new amounts will automatically be taken from your card on the existing staged payment dates.
This will increase your access per month, starting immediately following receipt of the signed contract.
Once you have upgraded, your auto renewal will reflect the higher level membership, unless you contact us at letstalk@trendbible.com asking us to renew you for a downgraded professional membership instead, no less than 30 days prior to your renewal Date (by the renewal deadline date as shown on your contract).
You will have 7 days from signing the contract amendment, to cancel your upgrade. As you will gain access to additional trend publications or insight reports depending on whether you have upgraded from a professional design or insight membership, if you cancel your premium level upgrade, to return to your pre-existing professional membership, we will deduct the current selling price for the most recent additional trend book or insight report you have had access to, from the cost of your membership before dealing with any refund that may be due, or calculating any outstanding payment that needs to be settled straight away. You will need to ensure that you have downloaded those product(s) before your premium membership access is terminated.
How do I upgrade my free or essentials membership?
Any free membership member who chooses to purchase one of our products in the store will automatically become an essentials member.
At any time, you can select to upgrade from free or essentials, to professional or premium membership by clicking the upgrade button located on every page or simply by going to our services/subscription page on the website and adding the desired membership level to your basket.
What happens after the membership term ends?
Your Membership will automatically renew at the same level, fee and payment options as are in place on the renewal date. The renewal date is exactly 12 months after the purchase date or the previous renewal date.
If you do not want the membership to automatically renew, you must inform us, in writing at least 30 days prior to the renewal date (by the renewal deadline date as shown on your contract). Once we have confirmed receipt of the request, your access to Your TrendBible will end on the renewal date (12 months after your purchase date) and you will not be sent any further requests for payment.
How am I charged for a renewal?
Your professional or premium membership will automatically renew on the renewal date (12 months from your membership start date or previous renewal date), at the current selling price for that membership level. You will receive confirmation of your renewal, showing the renewal fee, the day after your renewal deadline date (one month before your membership term expires). The renewal will reflect the latest membership status (for example, if you upgraded from professional to premium within the last 11 months, it will renew as a premium membership) and it will recognise whether you have chosen to pay annually or monthly. The renewal order will ask you to confirm your payment information.
If you were previously paying by BACS, the annual amount, or the first monthly amount, will be due on the renewal date and will need to be manually processed through your banking system by that date. Your membership will be paused if payment isn’t received within 7 days from the due date. If you were paying monthly by BACS and payment isn’t received within 7 days of the due date, the annual fee will automatically become due for payment.
If you were previously paying by card, the annual amount will be taken automatically on the renewal date. If you were previously paying monthly, by card, payment will continue to be taken automatically each month, as reflected on your new invoice with staged payments outlined.
If you had initially chosen to pay monthly, but a payment date was missed, causing the remaining annual fee to be paid in a lump sum, a renewal will be processed as a new Pay Annual membership.
The only way to prevent the automatic renewal is to contact us before your renewal deadline date, as shown on your contract, to request cancellation.
Can I cancel my membership?
- Newly purchased memberships
You may cancel a newly purchased membership (whether paying monthly or annually) at any time within 7 days beginning on the day after you purchased the membership without having to give a reason by contacting membership@trendbible.com.
Model cancellation form:
To Trend Bible
I hereby give notice that I withdraw from my contract for the following:
Ordered on (insert purchase date)
Name of member
Address of member
Email address of member
Date
As you will gain access to our trend publications and/or digital reports, within your membership, when you cancel your membership, we will deduct the current selling price for the most recent trend book and/or macro report you have had access to, from the cost of your membership before dealing with any refund that may be due, or calculating any outstanding payment that needs to be settled straight away. You will need to ensure that you have downloaded those product(s) before your membership access is terminated.
- Annual membership after the initial 7 day cooling off period
Your annual membership can’t be canceled after the initial 7 day Cooling Off period but you can cancel the auto-renewal any time before your renewal deadline date as shown on your contract. The cancellation will come into effect once the 12-month minimum term has passed.
To prevent your membership automatically renewing, simply contact us at membership@trendbible.com before your renewal deadline date, quoting the details shown in our model cancellation form below:
Model cancellation form:
To Trend Bible
I hereby give notice that I withdraw from my membership renewal contract for the following:
Initially ordered on (insert purchase date)
Renewal date
Name of member
Address of member
Email address of member
Date
Your notice to terminate must be received by Trend Bible, in writing, by the renewal deadline date, or an invoice will be issued for the next 12 months subscription, in accordance with our terms and conditions. The renewal invoice will be issued on an annual payment, or monthly payment basis, dependent upon the agreed method in place on the renewal deadline date.
Can I rejoin following cancellation?
If you wish to purchase a new membership following cancellation, this is at our sole discretion. To request to rejoin My TrendBible please contact letstalk@trendbible.com to discuss further.
What if I need additional support in addition to my membership?
We offer bespoke consultancy services and would be happy to discuss your needs and how we can help. This is a great upgrade service to our professional and premium memberships and can be accessed at any time. Please contact us qt letstalk@trendbible.com to discuss further.